The provided text appears to be a portion of the REFUND POLICY for 10Corp, last revised on Friday, December 8, 2023. The document covers various aspects related to the use of the website and services offered by 10Corp. Below is a summary of the key points:greement is between the user (“you”) and 10Corp acting as an agent of Key-Systems GmbH.

Products purchased from 10Corp may be refunded only if canceled within the refund period specified below in this policy. Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

For the purpose of this Refund Policy, “Date of the transaction” means the date of purchase of any product or service, which includes the date any renewal is processed by 10Corp in accordance with the terms and conditions of the applicable product or service agreement [see here].

Refund Period: You may cancel a product at any time, but a refund will only be issued if you request a refund with 10Corp’s customer service within the refund time frame specified for the applicable product, if available at all.

No Refund After Account Closure: If eligible for a refund, it is necessary for you to request a refund prior to account closure. You may elect to close your account with us at any time, but upon account closure, you will no longer be eligible for a refund as otherwise permitted under this Refund Policy.

BRAZILIAN CUSTOMERS:
ANY AND ALL PRODUCTS OR SERVICES SOLD BY 10Corp MAY BE REFUNDED ONLY IF CANCELLED WITHIN SEVEN (7) DAYS FROM THE DATE OF THE TRANSACTION.

EU & UK CONSUMERS:
YOU HAVE A STATUTORY RIGHT TO CANCEL PRODUCTS AND SERVICES WITHIN 14 DAYS FROM THE DATE OF THE CONTRACT. HOWEVER, WE ARE ENTITLED TO CHARGE A REASONABLE AMOUNT FOR THE SERVICES THAT WE HAVE ALREADY PROVIDED TO YOU AS AT THE DATE OF CANCELLATION. THEREFORE, A FULL, OR ANY, REFUND MAY NOT BE DUE. PLEASE NOTE THIS DOES NOT AFFECT THE “PRODUCTS WITH SPECIAL REFUND TERMS,” WHERE FULL REFUNDS MAY BE GIVEN, AS APPLICABLE. THIS REFUND POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.

Standard Refund Terms

Annual Plans: Within 30 days of the date of the transaction.

Monthly Plans: Within 48 hours of the date of the transaction. (Monthly Plans include all plans with less than a 1-year term, e.g., 6 mos., 9 mos., etc.)

Security products with remediation service cannot be refunded once a cleanup request has been submitted.

Products with Special Refund Terms

  • Ad Spend:
  • For SEV Premium, the ad spend and search marketing fees are non-refundable for the current month.
  • Refund may apply to future pre-paid months and future-month additional ad spend and search marketing fees.
  • Assisted Service:
  • Refundable after the initial three months.
  • Auction Featured Listings:
  • Refundable during the first 24 hours if there are no bids.
  • Auctions Additional Categories:
  • Refundable during the first 48 hours if there are no bids.
  • Domain Backorders:
  • If a Domain Backorder credit has been applied to an auction, then it is non-refundable.
  • Eligible for a refund within 30 days of the date of the transaction if not yet applied to an auction.
  • Domain Name Registrations/Renewals:
  1. Standard Terms:
    • New Registration: 5 Days (120 Hours)
    • Auto-Renewal (one-year): 45 Days (1080 hours)
    • Auto-Renewal (multiple-year): 5 Days (120 Hours)
    • Manual Renewal: 5 days (120 Hours)
  2. Exceptions:
    • .AU, .COM.AU, .NET.AU, .ORG.AU: 3 Days (72 Hours)
    • .CZ: Manual Renewal – 59 Days (1416 Hours)
    • .IT: Auto-Renewal / Manual Renewal – 14 Days (336 Hours)
    • .MX, .COM.MX: New Registration – 45 Days (1080 Hours)
    • .PE, .COM.PE, .NET.PE, .NOM.PE, .ORG.PE: Manual Renewal – 29 Days (696 Hours)
    • .PH, .COM.PH, .NET.PH, .ORG.PH: Manual Renewal – 59 Days (1416 Hours)
    • .SE: Manual Renewal – 69 Days (1656 Hours)
    • .SG: Manual Renewal – 29 Days (696 Hours)
    • .SO, .COM.SO, .NET.SO, .ORG.SO: Auto-Renewal / Manual Renewal – 4 Days (96 Hours)
    • .UK, .CO.UK, .ME.UK, .ORG.UK: New Registration / Auto-Renewal / Manual Renewal – 5 Days (120 Hours)

3. Pre-Registrations

For gTLD pre-registrations, application fees are non-refundable. For more information on pre-registration refunds with the Donuts Inc. family of TLDs, see Donuts’ Pre-Registration Refunds and Auctions Policy.

Expert Services

If an Expert Service has already been performed, it is non-refundable. If not yet performed, it is eligible for a refund within 30 days of the date of the transaction.

Get Started Service

If a Get Started Service has already been performed, it is non-refundable. If not yet performed, it is eligible for a refund within 30 days of the date of the transaction.

Hosting Services

If Hosting Service has already been performed, it is non-refundable. If not yet performed, it is eligible for a refund within 30 days of the date of the transaction.

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, cancelling the purchased product will result in the deduction of the list price for the domain name from the refund amount.

Services

  • Website Services:
    • Build Fee: 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review. Non-refundable once the first revision is completed or after 30 days of the date of the transaction. Once performance has begun, web service design is considered completed 180 days from the date of the transaction and will not be eligible for a refund thereafter.
    • Hosting: Eligible for a refund as defined in the “Standard Refund Terms” stated above.
    • Logo Design: 40% cancellation fee when in progress, non-refundable once artwork is delivered or within 30 days of the date of the transaction.
  • Website Makeover Services:
    • 30% cancellation fee when in progress, 70% cancellation fee when site design is delivered for review, non-refundable once complete.
  • Website Care and Marketing Services:
    • If you purchase Website Care or Marketing Services and the plan has been used during the billing period, your subscription is non-refundable.
    • Marketing Services Premium: Marketing Services included in a bundle with Website Design Services will be closed and ineligible for a refund after 6 weeks of no customer contact.
    • Usage of Website Care and Marketing Services is defined by GoDaddy completing 1 or more requests or, if the plan is bundled with a Website Design Service, the site design is delivered. If no usage has occurred, you are eligible for a refund as defined in the “Standard Refund Terms” stated above.

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

Website Security

Refunds are only available within 30 days of purchase and will only be issued in cases where manual malware removal was not completed.

WordPress Premium Support

Refunds may be granted if the plan is canceled prior to the end of the billing cycle and none of the credits have been used. If a service has already been performed during the month, then that month is non-refundable. If not yet performed, it is eligible for a refund within 30 days of the date of the transaction. Future unused months of the services may also be refunded if the plan is canceled, and a pre-payment was made.

Products Not Eligible for Refunds

  • Appraisals (Express and Certified Appraisals are non-refundable if the customer already applied the credit).
  • Auctions Memberships
  • Cloud Servers
  • Configuration Add-Ons
  • Discount Domain Club (if used for purchase)
  • Domain: Auctions, Buy Service (you may request a refund ONLY IF you have not submitted a bid on the domain the service was purchased for), Consolidation, or Monitoring
  • Hosting Connection paid Apps (not refundable once set up)
  • Merchant Accounts
  • Office Max Bundles
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)
  • All Registrations or Renewals in the following TLD’s are fully non-refundable:
  • .AI .NU
  • .AM .NZ
  • .AT .CO.NZ
  • .BE .NET.NZ
  • .CH .ORG.NZ
  • .CL .PL
  • .DE .BIZ.PL
  • .DK .COM.PL
  • .ES .INFO.PL
  • .COM.ES .NET.PL
  • .NOM.ES .ORG.PL
  • .ORG.ES .RU
  • .EU .COM.RU
  • .FM .NET.RU
  • .FR .ORG.RU
  • .GG .TC
  • .GS .TK
  • .CO.JP .VE
  • .JP .CO.VE
  • .KR .COM.VE
  • .CO.KR .INFO.VE
  • .NE.KR .NET.VE
  • .RE.KR .ORG.VE
  • .MS .WEB.VE
  • .NL .VG
  • .NO .CO.ZA
  • Registrations or Renewals in the following TLD’s are refundable, except for the condition in parentheses (in which case, they are non-refundable):
  • .AMSTERDAM (New Registration and Manual Renewal Only)
  • .ARCHI (Manual Renewal Only)
  • .BIO (Manual Renewal Only)
  • .SKI (Manual Renewal Only)
  • .CA (Manual Renewal Only)
  • .CZ (New Registration and Auto-Renewal Only)
  • .IT (New Registration Only)
  • .MX (Manual Renewal Only)
  • .COM.MX (Manual Renewal Only)
  • .PE (New Registration and Auto-Renewal Only)
  • .COM.PE (New Registration and Auto-Renewal Only)
  • .NET.PE (New Registration and Auto-Renewal Only)
  • .NOM.PE (New Registration and Auto-Renewal Only)
  • .ORG.PE (New Registration and Auto-Renewal Only)
  • .PH (New Registration and Auto-Renewal Only)
  • .COM.PH (New Registration and Auto-Renewal Only)
  • .NET.PH (New Registration and Auto-Renewal Only)
  • .ORG.PH (New Registration and Auto-Renewal Only)
  • .SE (New Registration and Auto-Renewal Only)
  • .SG (New Registration and Auto-Renewal Only)
  • .SO (New Registrations Only)
  • .COM.SO (New Registrations Only)
  • .NET.SO (New Registrations Only)
  • .ORG.SO (New Registrations Only)
  • .TW (Auto-Renewal Only)
  • .COM.TW (Auto-Renewal Only)
  • .IDV.TW (Auto-Renewal Only)
  • .ORG.TW (Auto-Renewal Only)
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