Failed Payment Troubleshooting

A failed payment can prevent you from completing a purchase or cause a service to lapse during renewal. This article covers the most common causes and how to resolve them quickly.

Common Reasons for Failed Payments

1. Expired or Invalid Card

Your credit or debit card may have expired or been replaced by your bank. Check the expiration date on the card saved in your 10Corp account.

Fix: Update your payment method with the new card details at https://my.10corp.com/ under Billing → Payment Methods.

2. Insufficient Funds

The card or PayPal account does not have enough available balance to cover the charge.

Fix: Add funds to your bank account or PayPal balance, then retry the payment.

3. Bank or Issuer Declined

Your bank may block the transaction for various reasons, including fraud prevention, international transaction restrictions, or daily spending limits.

Fix: Contact your bank to authorize the transaction, then retry. You may need to specifically approve online or international charges.

4. Incorrect Billing Address

A mismatch between the billing address on your 10Corp account and the address on file with your bank can trigger a decline.

Fix: Ensure the billing address saved in your payment settings matches exactly what your bank has on record.

5. PayPal Billing Agreement Expired

If you use PayPal for recurring payments, the billing agreement may have been cancelled or expired.

Fix: Remove PayPal from your payment methods and add it again to create a new billing agreement.

6. Card Flagged for Fraud

Unusual activity — such as a large or unexpected charge — may cause your issuer to flag the transaction.

Fix: Contact your card issuer to confirm the charge is legitimate, then retry.

How to Retry a Failed Payment

1. Log in at https://my.10corp.com/.
2. Go to Billing → Invoices.
3. Find the unpaid invoice.
4. Click Pay Now or Retry Payment.
5. Select your updated payment method and confirm.

Preventing Future Failures

• Keep your payment method details up to date.
• Enable email notifications for billing events.
• Set a secondary payment method as a backup.
• Monitor your account balance before renewal dates.

If the issue persists after trying the steps above, contact 10Corp support with the invoice number and any error messages you received.