Dispute and Chargeback Policy

If you believe a charge on your account is incorrect, 10Corp encourages you to contact support directly before initiating a dispute or chargeback with your bank or payment provider. Resolving issues through support is faster and helps avoid account complications.

What Is a Chargeback?

A chargeback occurs when a cardholder contacts their bank or credit card company to dispute a charge. The bank may then reverse the transaction and reclaim the funds from the merchant. While chargebacks exist to protect consumers from fraud, they can also be filed by mistake or for issues that could be resolved through direct communication.

10Corp’s Approach to Disputes

Contact Support First

Before filing a dispute with your bank, please:

1. Log in at https://my.10corp.com/.
2. Review your Billing → Invoices to identify the charge in question.
3. Contact 10Corp support via live chat, email, or the ticket system.
4. Provide the invoice number, date, and reason for your concern.

In many cases, 10Corp support can resolve the issue immediately — whether through a refund, credit, or clarification of the charge.

Why Avoid Unnecessary Chargebacks

• Account suspension: Filing a chargeback may result in your 10Corp account being suspended until the dispute is resolved.
• Service interruption: Active services (domains, hosting, email) may become inaccessible during the dispute process.
• Additional fees: Chargeback processing fees may apply and can be passed to the account holder.
• Longer resolution time: Bank disputes typically take 30–90 days to resolve, whereas 10Corp support can often resolve issues within 1–3 business days.

If a Chargeback Is Filed

When 10Corp receives a chargeback notification:

1. Account review: Your account will be reviewed, and services may be suspended as a precautionary measure.
2. Evidence submission: 10Corp will submit relevant documentation to the bank, including invoice details, service records, and account activity.
3. Resolution: The bank will make a final determination. If the chargeback is upheld, the charge is reversed. If it is denied, the original charge stands.

Fraudulent Charges

If you believe your payment method was used without your authorization, please:

• Contact your bank immediately to report fraud and secure your account.
• Notify 10Corp support so we can investigate the activity on the associated account.

10Corp takes unauthorized transactions seriously and will cooperate fully with fraud investigations.

Best Practices

• Review your invoices regularly to catch any unexpected charges early.
• Keep your contact information current so billing notifications reach you.
• Reach out to 10Corp support as your first step — most billing concerns are resolved quickly and amicably.